FAQ
Shipping & Delivery
How quickly will my NexoraValeris order arrive? We know you're ready to show off your new glow! We offer three reliable shipping methods across the United States:
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Express Shipping (3-6 business days): $20.00 – For when that festival or beach trip is just around the corner.
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Standard Shipping (7-14 business days): $10.00 – Our most balanced and popular delivery choice.
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Free Shipping (7-14 business days): $0.00 – Get your favorite designs delivered for free on qualifying orders.
Can I track my order? Absolutely. Once your order is processed and shipped, you will receive an email with a tracking number so you can follow your jewelry's journey right to your door.
Product & Sizing
How do I know what size to order? Most of our waist chains are designed with a generous extender chain to ensure a perfect fit for all body types. We recommend measuring your waist or hips (depending on where you want the chain to sit) with a soft measuring tape and checking the specific length listed on the product page.
Are your waist chains tarnish-resistant? Yes! We use high-quality alloys and plating techniques. To keep your NexoraValeris pieces looking brand new, we recommend wiping them with a soft cloth after wearing them at the beach or pool to remove any salt or chlorine.
Can I wear my waist chain in the water? Our "Beach Collection" is specifically designed to handle sun and sea. However, to preserve the long-term shine of more delicate pieces, we suggest avoiding prolonged exposure to harsh chemicals.
Returns & Satisfaction
What is your return policy? We want you to love your shimmer. We accept returns on unused, unworn items in their original packaging within 30 days of delivery.